You probably know this, supporting your critical data center infrastructure is difficult to do. Knowing which vendor to make contact with that problem, remembering all of the contact information, websites and much more could be confusing and flat-out frustrating.
It is true, most vendors say they'll provide “multivendor” support - but in fact ultimately you're frequently the main one accountable for engaging using the third party vendor and shutting the situation.
At Dell EMC, we obtain this for this reason we've produced a brand new feature known as third party Software Support, that is incorporated together with your ProSupport Plus for Enterprise support agreement.
With third party Software Support, we'll support any qualified software placed on your Dell EMC system, the best of this is, we'll support it regardless of whether you purchased the program from us or otherwise. Not simply will we identify the problem, we'll own the problem through resolution. Including software titles from Microsoft®, Red Hat® and VMware®.
The underside-lines are this: regardless of whether you get your software from Dell EMC or you have the program and wish to apply it to our technology, with ProSupport Plus for Enterprise, for those who have an assistance issue, just give us a call. We streamline support through our technology pros who own your situation from first call to resolution.
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